Privacy Policy

At The North Travel (“we,” “our,” “us”), your privacy is a top priority. We are committed to protecting the personal information you share with us when booking trips, using our website thenorthtravel.com, or engaging with our services.

This Privacy Policy explains:

• What information we collect
• How we use it
• Who we share it with
• Your rights under Quebec’s Law 25 and Canada’s PIPEDA

By using our services, you consent to the collection, use, and disclosure of your personal information as described here. You can withdraw consent at any time, subject to legal or contractual restrictions.

1. Information We Collect

Depending on your interactions, we may collect the following personal information:

A. Personal Identification

• Full name
• Date of birth / age
• Gender (for travel bookings, if necessary)
• Passport, visa, or national ID details

B. Contact Information

• Email address
• Phone number
• Mailing and billing address
• Social media handles
• Emergency contact details

C. Payment & Billing Information

• Credit/debit card details (processed securely via third-party providers)
• Billing address
• Transaction history

D. Travel-Related Information

• Travel preferences (seating, meals, accommodations)
• Travel history and bookings (flights, hotels, tours, activities)
• Loyalty program membership numbers
• Special requests (accessibility, dietary restrictions, etc.)

E. Digital & Technical Information

• IP address, browser type, and device information
• Location data (if using GPS-enabled services)
• Cookies and similar tracking technologies

F. Communication Records

• Customer support inquiries
• Emails, chat messages, or phone call logs
• Reviews, feedback, or survey responses

G. Sensitive Information (Limited Cases)

• Health-related data (to accommodate accessibility or special travel needs)
• Biometric data (for ID verification or facial recognition)

Note: Sensitive data is only collected when strictly necessary and with your explicit consent.

2. How We Use Your Information

We use personal information to:

• Booking & travel services: Process reservations, payments, and travel arrangements
• Customer support: Respond to inquiries and provide assistance
• Communications & marketing: Send newsletters, promotions, and service updates (with explicit consent)
• Personalization: Tailor travel experiences and accommodations
• Legal compliance: Meet regulatory and border control requirements
• Analytics & improvements: Improve our website, services, and customer experience
• Security: Detect and prevent fraud, unauthorized access, or other threats

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties when necessary, including:

• Payment processors: To handle secure transactions
• Travel partners: Airlines, hotels, tour operators, visa agencies
• Analytics and IT providers: For performance, hosting, and security
• Regulatory authorities: When required by law (e.g., border control)

All third parties are contractually obligated to protect your information and use it only for purposes we define.

International Transfers:

If your information is transferred outside Canada, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent measures to ensure your data remains protected.

4. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, tax, and regulatory obligations
• Resolve disputes and enforce agreements

Typical retention periods:

• Booking and travel records: 7 years
• Marketing consent records: Until withdrawal of consent
• Customer support communications: 3 years

5. Your Rights (Quebec & Canada)

As a resident of Quebec or Canada, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate details
• Deletion: Request deletion of personal information (subject to legal obligations)
• Consent withdrawal: Opt out of marketing communications
• Data portability: Request your data in a portable format
• De-indexation: Request removal of personal data from search engine results
• Automated decision-making: Be informed and contest automated decisions, if any

Response time: We respond to requests within 30 days unless legally restricted.

Contact: info@thenorthtravel.com

6. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Enhance browsing experience
• Analyze traffic and usage
• Deliver personalized content

Consent: Non-essential cookies require your explicit consent. You can manage cookies through your browser settings or via our cookie banner.

7. Children’s Privacy

Our services are not directed to children under 14. We do not knowingly collect personal information from children. If we discover that we have, we will delete it promptly.

8. Data Security

We implement appropriate technical, administrative, and physical safeguards, including:

• Encryption of sensitive data (payment, passport, health information)
• Access controls and authentication
• Regular security audits and monitoring

While we strive for strong security, no system is completely impervious to threats.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy:

The North Travel

Email: info@thenorthtravel.com

Website: thenorthtravel.com